Return/Exchange Policy

All permanent jewelry sales are final.

We do not accept returns. If you are not happy with your purchase you may bring your item back within 30 days of purchase for in-store credit. To be eligible for a return, your item must be in the same condition that you received it, UNWORN OR UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.

Seasonal items such as holiday, warm weather accessories & seasonal decor are not returnable.

We cannot replace or give credit back for items that have been broken after purchase.

Repairs
If your permanent jewelry breaks due to a faulty jump ring issue, we will replace or fix it at no cost to you.
Please do not ask for replacement permanent jewelry if you have lost the item. If there is no physical chain to fix, we cannot replace it.
Our return/exchange policy is subject to change at anytime.

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